Julia L Turcios

Contact Center Coordinator Chat Team

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Location:

Dallas, TX

Industry:

Outsourcing/Offshoring

Work:

Vertex Business Services May 2008 - Sep 2014
Team Manager
Kohl's Department Stores May 2008 - Sep 2014
Contact Center Coordinator Chat Team
Alliance Data 2004 - 2008
Supervisor
Chase Jan 2002 - Jun 2004
Commercial Teller

Education:

Skills:

12+ Years of Customer Service Experience
Excellent Management Skills
Detail Oriented Problem Solver
Outstanding Training and Communication Skills
Able To Work Independently Or In A Team
Knowledge of Human Resources Policies and Procedures
Extensive Knowlege Within Utility Deregulation
Leadership
Management
Process Improvement
Call Centers
Training
Team Management
Quality Assurance
Coaching
Interviews
Customer Service
Customer Experience
Onboarding
Performance Management
Human Resources
Sales
Project Management
Customer Satisfaction
Business Process Improvement
Contact Centers

Languages:

English
Spanish

Tracy High School

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Work: