Dalbar since Feb 2005
Supervisor of Call Capturing Team
DALBAR, Inc. Feb 2002 - Jan 2005
Senior Market Research Analyst, Telephone Interactions
DALBAR, Inc. Feb 2000 - Jan 2002
Market Research Analyst, Written Communications
Pioneer Investments Jan 1999 - Feb 2000
Quality Analyst
Pioneer Investments Sep 1997 - Jan 1999
Customer Service Representative
Education:
University of Massachusetts, Amherst 1993 - 1997
BA, Communications
Chatham High School 1989 - 1993
Senior Technical Writer At Invensys Operations Management