Synchrony Financial
Customer Service Manager
U.s. Bank Oct 1, 2012 - Apr 2016
Customer Service Manager
T-Mobile Jan 2009 - Jun 2012
Coach and Manager
Citi 1997 - 2008
Unit Manager
Skills:
Leadership Call Centers Management Training Team Building Coaching Customer Satisfaction Process Improvement Cross Functional Team Leadership Customer Experience Customer Service Team Leadership Sales Customer Retention Sales Management Call Center Leadership Development Performance Management Telecommunications Operations Management Time Management Employee Training Vendor Management Crm Account Management Professional Communication Project Management Microsoft Office Sales Presentations Sales Process Business Process Improvement