Sales Agent/Licensed Realtor at DSLD Homes (Sole Proprietorship), Contact Center Manager - HomeDepot.com at Home Depot
Location:
Greenwell Springs, Louisiana
Industry:
Real Estate
Work:
DSLD Homes since Nov 2012
Sales Agent/Licensed Realtor
Home Depot - Baton Rouge, Louisiana Area since Oct 2009
Contact Center Manager - HomeDepot.com
Level 3 Communications Dec 2008 - May 2009
Sr. Manager, Customer Service
Level 3 Communications Jan 2007 - Dec 2008
Director, Customer Service
Broadwing Communications Apr 2006 - Jan 2007
Call Center Director
Education:
University of Southern Mississippi 1990 - 1993
B.S., Merchandising & Marketing
Southwest Mississippi Community College 1989 - 1990
N/A, General Studies
Skills:
Process Improvement Customer Service Training Workforce Management Call Center Quality Assurance Customer Satisfaction Vendor Management Operations Management Customer Experience Team Building Team Leadership Performance Management Sales Contract Negotiation Call Centers Project Management