Merkle
Vice President Client Services
T. Rowe Price
Channel Strategy and Optimization Leader
Ally Financial Inc. Aug 2008 - Jan 2018
Senior Digital Director
Ally Financial Inc. Sep 2005 - Jul 2008
Manager, Call Center Operations
Ally Financial Inc. Mar 1999 - Aug 2005
Manager, Business Process Optimization
Education:
Eastern Illinois University 1982 - 1986
Bachelors, Bachelor of Science, Finance
Salem Community High School
Skills:
Vendor Management Product Management Project Management Customer Service Online Research Business Process Improvement Collections Digital Strategy Vehicle Remarketing Strategic Planning Multi Generational Planning Strategic Roadmaps Product Manage Team Leadership Competitive Analysis User Experience Design Business Process Re Engineering Usability Testing Call Centers Financial Analysis Presenter Workshop Facilitation Meeting Planning Process Improvement Business Analysis Forecasting Program Management Risk Management Management Business Process Strategic Partnerships Training Leadership Cross Functional Team Leadership Strategy Design Thinking
Certifications:
Design Thinking: Understanding the Process Ken Blanchard on Servant Leadership