Katherine L Barker

US Patent:

20100223190, Sep 2, 2010

Filed:

Feb 26, 2010

Appl. No.:

12/714045

Inventors:

Sean Michael Pedersen - San Jose CA, US
Katherine Barker - Englewood CO, US
Joel Michael Cook - Fremont NE, US

International Classification:

G06Q 10/00
G06F 3/01

US Classification:

705305, 705345, 715758

Abstract:

Methods and systems for operating a virtual network operations center are described. In one embodiment, a data processing module receives data from an initial user regarding an incident or outage. A collaboration module enables collaboration between the initial user and at least one additional user in resolving the incident or outage during a collaborative session. A paging module pages at least one additional user to the collaborative session. An incident reporting module provides an incident report. A problem ticket module provides a problem ticket. An action item module provides one or more action items. Additional methods and systems are also disclosed.