Sean Michael Pedersen - San Jose CA, US Katherine Barker - Englewood CO, US Joel Michael Cook - Fremont NE, US
International Classification:
G06Q 10/00 G06F 3/01
US Classification:
705305, 705345, 715758
Abstract:
Methods and systems for operating a virtual network operations center are described. In one embodiment, a data processing module receives data from an initial user regarding an incident or outage. A collaboration module enables collaboration between the initial user and at least one additional user in resolving the incident or outage during a collaborative session. A paging module pages at least one additional user to the collaborative session. An incident reporting module provides an incident report. A problem ticket module provides a problem ticket. An action item module provides one or more action items. Additional methods and systems are also disclosed.