Rita's Italian Ice Dec 2012 - Dec 2013
Project Director
Rita's Italian Ice Dec 2012 - Dec 2013
Senior Director, Training and Operations
Rita's Italian Ice 1996 - Dec 2012
Regional Director
Rita's Italian Ice 1996 - 2006
Franchise Business Consultant
Education:
La Salle University 1991 - 1995
Bachelors, Management
Skills:
Franchising Training Marketing Team Building Event Planning Food Service Profit Strategic Planning Employee Training Employee Relations Franchise Consulting Income Statement
North Central Massachusetts Chamber of Commerce
Events and Programs Manager
Accesso Siriusware Sep 2011 - Jan 2018
Training Coordinator
Wachusett Mountain Ski Area Aug 2004 - Sep 2011
Customer Service Manager
Education:
West Virginia University Graduate School 1992 - 1995
West Virginia University 1987 - 1991
Bachelors, English Language and Literature, Literature, English Language
Skills:
Customer Service Training Software Documentation Management Event Planning Microsoft Office Project Management Team Leadership Customer Satisfaction Team Building Strategic Planning Performance Management Event Management Microsoft Excel Microsoft Word Process Improvement Event