Manage team of Technical Support Analyst... • MS SQL • IIS • and Windows Desktop and Server platforms... • VBA • Java • JavaScript • and C# as well as XML Global applicatio...
Resumes
Supervisor, Data Mining Unit At State Of New Jersey, Office Of The State Comptroller, Medicaid Fraud Division
Supervisor, Data Mining Unit at State of New Jersey, Office of the State Comptroller
Location:
Trenton, New Jersey
Industry:
Insurance
Work:
State of New Jersey, Office of the State Comptroller - Greater Philadelphia Area since Feb 2012
Supervisor, Data Mining Unit
State of New Jersey, Office of the State Comptroller Jun 2011 - Feb 2012
Medical Review Analyst
Princeton Healthcare System May 2006 - Jun 2011
Manager, Patient Access
Princeton Healthcare System Apr 2004 - May 2006
Revenue Cycle Manager
ConverterTechnology Inc Nashua, NH 2011 to 2013 Pre-Sales ConsultantCisco System Inc Boxborough, MA 2000 to 2011 Technical Support Analyst - Senior Technical Support Analyst - Customer Service SupervisorHealthsource, a Cigna Healthcare Company Hooksett, NH 1996 to 2000 Technical Support Specialist Cigna Systems Division
Education:
Southern New Hampshire University Manchester, NH 2009 to 2015 BS in Computer Information TechnologyNew Horizons Nashua, NH 2013 to 2013 Microsoft Office 2010 Specialist in PowerpointNew Horizons Nashua, NH 2013 to 2013 Microsoft Office 2010 Specialist in Word ExpertHesser College Associates of Business Science
Skills:
Manage team of Technical Support Analysts Developed and launched training curriculum Experienced Trainer both Virtual and On-Site Developed and launched business processes Manage customer relations for everyday customers and partners Manage customer retention programs and activities Database Design and Migration Project Management Product Management and Decision Making User Interface Design Desktop and Website Support and troubleshooting SDLC practices Product documentation development Pre-Sales Consulting and Demo Presentation Post Sales implementation and deployment Project integration SaaS business models Market research techniques Results management Mobile technologies Partner management Software systems including MS Office, MS SQL, IIS, and Windows Desktop and Server platforms Call center tracking and management systems Customer relationship management systems Web based solution troubleshooting and management Exposure to .NET, VBA, Java, JavaScript, and C# as well as XML Global application virtualization Desktop virtualization using VMWare and Virtual PC
Name / Title
Company / Classification
Phones & Addresses
Kathleen Donnelly Director
Partner Aids Research Center Medical Laboratory
149 13 St, Boston, MA 02129
Kathleen Donnelly
NAOMI'S CARE LLC
Kathleen Donnelly Officer Manager
Glee Incorporated Ret Women's Clothing Ret Women's Accessories/Specialties · Family Clothing Stores