Kathryn A Stein

US Patent:

20230072453, Mar 9, 2023

Filed:

Sep 7, 2021

Appl. No.:

17/468454

Inventors:

- Luxembourg, LU
Kathryn Stein - New York NY, US
Vikram Jha - Sealdah, IN
Lavi Sharma - Noida, IN
Anand Jhaveri - Longfield, GB
Sachin Gupta - Hyderabad, IN

International Classification:

G06F 16/951
G06F 16/9535
G06F 16/9538
G06F 16/9537
G06N 20/00

Abstract:

A method for assessing user experience includes determining one or more experience journey maps, identifying personas included in the one or more experience journey maps, and collecting user experience related data from the personas included in the one or more experience journey maps. The method further includes identifying user experience gaps based on an analysis performed on the experience related data collected, and providing a graphical representation that highlights the user experience gaps. The method also includes generating recommendations for execution to mitigate the user experience gaps highlighted in the graphical representation, monitoring and tracking a progress of the executed recommendations, and performing automated monitoring and offset metric tracking of targeted experience-related input metrics used to gauge a performance of the executed recommendations.