Employers
Director, Customer Service Center
Employers Nov 2009 - May 2017
Customer Service Center Manager
Newport Group Nov 2005 - Jan 2008
Call Center Manager
Tiaa Oct 2002 - Jul 2004
Relationship Manager
Tiaa Mar 1995 - Oct 2002
Operations Supervisor
Education:
Metropolitan College of New York 1991 - 1993
Bachelors, Bachelor of Arts, Bachelor of Business Administration, Business Administration, Management, Business Management, Marketing, Business, Business Administration and Management
Skills:
Leadership Insurance Customer Service Team Building Call Centers Management Process Improvement Vendor Management Business Analysis Software Documentation Customer Satisfaction Sharepoint Sdlc Visio Risk Management Technical Support Employee Benefits Change Management Salesforce.com Crm Itil Workers Compensation Financial Services Operations Management Project Management Customer Experience 401K Non Qualified Deferred Compensation Integration Kpi Reports Policy Development Strategic Planning Strategic Partnerships Tactical Planning