Work:
Green Mountain Energy Company - Austin, Texas Area since Mar 2012
Customer Experience Manager
Direct Energy May 2009 - Jan 2012
Senior Manager of Innovation, Customer Experience
Direct Energy Dec 2007 - May 2009
Senior Manager, Customer Care
Direct Energy Oct 2004 - Dec 2007
Manager, Regulatory & Compliance
Public Utility Commission of Texas Apr 2000 - Sep 2004
Enforcement Investigator, Legal & Enforcement Division