Medvance Institute - Stuart 2009 - 2010
John I Leonard High School 2001 - 2005
Skills:
Customer Service Account Management Sales Retail Team Building Sales Management Leadership Merchandising Customer Retention New Business Development Microsoft Excel Customer Satisfaction Forecasting Marketing Teamwork Trade Shows Management Employee Training Time Management Catalogs Photoshop Marketing Strategy Call Centers Outlook Social Networking Adobe Acrobat Event Planning Advertising Microsoft Word Email Marketing Training Team Leadership Cold Calling Powerpoint Accounting Sales Operations Payroll Microsoft Powerpoint
Pga National Resort & Spa Nov 2011 - Aug 2018
Director of Revenue Management
Four Seasons Hotels and Resorts Nov 2011 - Aug 2018
Director of Revenue Management
Mandarin Oriental Hotel Group Jun 2007 - Nov 2011
Area Director of Revenue Management
Mandarin Oriental Hotel Group Oct 2000 - Jun 2007
Director of Revenue Management
Turnberry Isle Miami Feb 1999 - Oct 2000
Reservations Manager
Education:
Florida International University 2019 - 2021
Bachelors, Bachelor of Science
Florida International University 1990 - 1994
Bachelors, Bachelor of Science, Hospitality Management
Skills:
Revenue Analysis Hospitality Industry Hospitality Management Yield Management Hotel Management Resorts Hospitality Rooms Division Pre Opening Food and Beverage Hotels Property Management Systems Front Office Hotel Booking Customer Satisfaction Onq Opening Hotels Forecasting Banquets Online Travel Opera Delphi Micros Pre Opening Experience Revenue Cycle Management Reservations Revenue Forecasting