The Lawyer's Guide to Financial Statements--1985: Materials Prepared for a Continuing Legal Education Seminar Held in Vancouver, B.C. on March 8, 1984 and Revised for a CLE Seminar Held in Vancouv
Tms Health, A Xerox Company Mar 2011 - Apr 2017
Executive Vice President Operations Healthcare Provider, Pharmaceutical and Life Sciences
Inktel Contact Center Solutions Mar 2011 - Apr 2017
Vice President of Operations
Office Depot May 2008 - Mar 2011
Senior Director Telephone Account Management
Pccw Teleservices May 2004 - Apr 2008
Vice President Operations
Inktel Contact Center Solutions Mar 2003 - May 2004
Director
Education:
California University of Pennsylvania 2017 - 2019
Bachelors, Business Administration, Management, Business Administration and Management
Community College of the Air Force 1985 - 1987
Associates, Associate of Arts, Financial Management
University of Maryland Global Campus 1982 - 1983
Skills:
Call Centers Account Management Crm Management Operations Management Vendor Management Leadership Customer Service Sales Team Building Process Improvement Program Management Strategic Planning Training Recruiting Team Leadership B2B Outsourcing Strategy Business Development Customer Satisfaction Sales Management Customer Experience Contact Centers Customer Relationship Management Sales Operations Telemarketing New Business Development Performance Management Budgets Cross Functional Team Leadership Customer Retention Bpo Telecommunications Business Strategy Business Process Improvement Budgeting Solution Selling Workforce Management Selling Business Process Outsourcing
Indian Springs Elementary School Kingsport TN 1962-1963, Gunnings School Blountville TN 1963-1964, Blountville High School Blountville TN 1964-1965, Rogersville High School Rogersville TN 1964-1968
Community:
Gloria Blackburn, Marvin Sonny, David Bellamy, Kenneth Nottingham, James Morris