1689 Stilesboro Ridge Dr northwest #northwest, Kennesaw, GA 30152
Industry:
Consumer Services
Work:
Southern California Edison (Sce)
Director of Sales and Operations
Alorica Feb 2014 - Jun 2017
Senior Site Director
Apac Customer Services Feb 2010 - Feb 2014
Site Director
Accent Marketing Jul 2006 - Sep 2009
Senior Operations Manager at Accent Marketing
Education:
Villanova University 2018 - 2018
North Carolina Agricultural and Technical State University 1985 - 1990
Bachelors, Bachelor of Arts, Business Administration, Business
University of Oklahoma
Skills:
Call Centers Customer Experience Customer Satisfaction Management Leadership Bpo Vendor Management Inbound Marketing Process Improvement Operations Management Contact Centers Customer Service Performance Management Telemarketing Training Team Leadership Outsourcing Team Building Call Center Workforce Management Iex Coaching Leadership Development Avaya Employee Engagement Telecommunications Crm Team Management Customer Retention Outsourcing Management Program Management Business Process Improvement Call Center Development Vendor Relationships Customer Relations Recruiting Revenue Analysis Project Planning Human Resources Customer Relationship Management Logistics Revenue Forecasting Avaya Technologies Public Speaking Cross Functional Team Leadership General Management Avaya Products Six Sigma Vendor Relationship Management