Certified Project Manager with many yea... • Excel • CRM and ACD Technology for Customer Supp... • Payment Processors • Database Tools • HR Payroll Management Systems • and all Google-based Webforms. ... • both on client-facing and internal fronts.
2011 to 2013 Director, OperationsPETFLOW.COM, INC.
Apr 2010 to 2011 Director, Customer SupportTHELADDERS.COM, INC
2007 to 2009 Manager, Community (Customer Service Manager)THELADDERS.COM, INC
2007 to 2007 Customer Service Operations Project ManagerTHELADDERS.COM, INC
2006 to 2007 Community AssociateAMERICAN EMPIRICAL PICTURES New York, NY Sep 2005 to Aug 2006 Production Assistant / Office Coordinator
Education:
Harvard Business School 2007 Project Management CertificationRutgers University New Brunswick, NJ B.A. in English
Skills:
Certified Project Manager with many years of experience as a Business Analyst. Highly experienced with Warehouse Management Software, Excel, CRM and ACD Technology for Customer Support, Payment Processors, Database Tools, HR Payroll Management Systems, and all Google-based Webforms. Very comfortable setting requirements for website architecture, both on client-facing and internal fronts.
Thomas Kremhelmer Thomas Kremhelmer (1947-1951), Mark Holt (1980-1986), Kevin Ruane (1972-1973), Kenneth Stauffer (1979-1986), Amanda Schroeder (1990-1995)