Smartphone Repair
Operations Manager
Jpmorgan Chase & Co. Jan 2010 - Dec 2013
Assistant Vice President and Manager
Metro One Telecommunications Oct 1997 - Jan 2006
Assistant Vice President and General Manager
The Trenchless Co. Oct 1997 - Jan 2006
Call Center Manager
Education:
California State University - Sacramento 1995 - 1999
California State University - Sacramento 1991 - 1994
Skills:
Customer Service Motivation Teaching Strategic Planning Building Relationships Coaching Customer Experience Mortgage Banking Management Training Call Centers Mortgage Lending Project Management People Skills Team Building Loan Origination Recruiting Team Leadership Default Employee Training Loans Leadership Development Talent Acquisition Customer Satisfaction Leadership Telecommunications Operations Management Mortgage Modification Troubleshooting Customer Retention Project Planning Loss Mitigation Quality Assurance Performance Management Nonprofits Human Resources Credit
Interests:
Family Education Church Sports Friends
Languages:
English
Certifications:
Cellular Master Technician Level I, Ii, & Iii Wild Pcs