Kent A Rawlins

US Patent:

8612262, Dec 17, 2013

Filed:

May 4, 2006

Appl. No.:

11/417468

Inventors:

Michael H. Condon - River Forest IL, US
Randall M. Hanson - Grayslake IL, US
Kent Alan Rawlins - Cedar Lake IN, US

Assignee:

Allstate Insurance Company - Northbrook IL

International Classification:

G06Q 40/00

US Classification:

705 4, 705 10, 705 12, 705 26, 709223

Abstract:

A system and method for managing an insurance company's relationships with service providers is disclosed. Data about a service provider's performance is obtained for a variety of metrics. Performance rating models and business rules may be used to evaluate the data and to rate the performance of service providers. The resultant ratings can be used as a basis for recommending service providers to customers. Feedback may be provided to the service providers so as to inform them of their competitive position relative to other service providers.