Gmac/Ocwen Nov 2011 - Oct 2014
Loss Mitigation Supervisor
Countrywide Home Loans/Ctsc Dec 2004 - Mar 2006
Team Lead
Bank of America Jul 2001 - Dec 2004
Fsli Lead Generator and Customer Service Representative
Jul 2001 - Dec 2004
Tampa and St Petersburg, Florida Area
Education:
Dallas County Community College 2010 - 2013
University of Phoenix 2011
Associates, Associate of Arts
University of Phoenix 2007 - 2011
College of So. Nv High School East 1998 - 2000
Eisenhower High School 1991
Skills:
Loans Loss Mitigation Mortgage Lending Loan Servicing Credit Mortgage Banking Mortgage Servicing Credit Analysis Risk Management Portfolio Management Reo Fha Residential Mortgages Customer Service Banking Refinance Financial Analysis Credit Risk Notary Public Real Estate Bankruptcy
Aug 2012 to 2000 Benefits Service Center SpecialistKelly Services (Wellpoint/Anthem BCBS) 12/2011-8/2012 Virginia Beach, VA Dec 2011 to Aug 2012 Contact Center Customer Service Inbound/Outbound(Temp)JP Morgan Chase Tampa, FL Nov 2009 to Mar 2011 Loss Mitigation Specialist II/Relationship ManagerSentara Healthcare Services Chesapeake, VA Mar 2008 to Aug 2009 Patient Account RepresentativeHealthnet Federal Services Hampton, VA Nov 2007 to Feb 2008 Healthcare Finder IITri-West Healthcare Alliance Tacoma, WA Aug 2005 to Apr 2007 Medical Customer Service Representative IIPioneer Military Lending Tacoma, WA Nov 2003 to Aug 2005 Customer Service/CollectionsChase Manhattan Bank Tampa, FL Mar 1998 to Apr 2001 Customer Service/Collections
Education:
University of Phoenix Phoenix, AZ 2011 Associate's in Healthcare AdministrationEisenhower High School Lawton, OK 1991
Skills:
Customer Service, Medical Terminology, Multitasker, Conflict Resolution, Medical Billing & Coding, Benefits, Verification, Microsoft Office, ICD-9