Progressive Insurance
Managed Repaired Representative
California Dental Association Feb 2016 - Mar 2018
Imaging Specialist
Surewest Communications Jan 2010 - Feb 2016
Customer Service Team Lead
Citi 2008 - 2009
Check Processor
Edfund 2006 - 2008
Customer Service Representative
Education:
American River College 2016 - 2020
Sacramento State University
John F Kennedy High School
Skills:
Troubleshooting Customer Retention Customer Satisfaction Customer Experience Technical Support Voip Process Improvement Software Documentation Salesforce.com Account Management Microsoft Office Training Leadership Telephony Team Leadership Sales Direct Sales Call Centers Telecommunications Customer Service Databases