Kevin Newman Mcdowell

US Patent:

7680857, Mar 16, 2010

Filed:

Aug 24, 2007

Appl. No.:

11/844902

Inventors:

Christine E. Vadai - Kirkland WA, US
Kevin R. McDowell - Monroe WA, US
Mark D. Huentelman - Bellevue WA, US
Robert N. Ashby - Renton WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 17/30

US Classification:

707728, 707822, 707E1701

Abstract:

A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.

US Patent:

20050182783, Aug 18, 2005

Filed:

Feb 17, 2004

Appl. No.:

10/780505

Inventors:

Christine Vadai - Kirkland WA, US
Kevin McDowell - Monroe WA, US
Mark Huentelman - Bellevue WA, US
Robert Ashby - Renton WA, US

International Classification:

G06F017/00

US Classification:

707102000

Abstract:

A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.