Axis Capital
Senior Team Leader
Kimberley Robinson May 2014 - Apr 2015
Consultant
Travelers 2006 - 2014
Operations Manager
Travelers 2004 - 2006
Claims Manager and Trainer
Travelers 2002 - 2003
Medical Malpractice Claims Adjuster
Education:
Howard University
Bachelors, Bachelor of Science, Psychology
Skills:
Leadership Training Management Insurance Property and Casualty Insurance Commercial Insurance Risk Management Process Improvement Project Management Customer Service Operations Management Claims Management Performance Management Strategic Planning Underwriting Change Management Team Building Analysis Liability Casualty Insurance Six Sigma Claim Coaching General Insurance Problem Solving Project Planning Data Analysis Business Process Improvement Business Strategy
Interests:
Civil Rights and Social Action Disaster and Humanitarian Relief
Certifications:
Six Sigma Certified Green Belt (Sscgb) Project Management Professional (Pmp) Digital Transformation Figuring Out Your Next Move
Jun 2013 to 2000 Guest Services RepresentativeBonefish Grill Atlanta, GA Jul 2013 to Dec 2013 ServerBrighthouse Networks Orlando, FL Jul 2010 to Dec 2011 Customer Service ProfessionalVentron Management Lithonia, GA May 2009 to Aug 2009 LEASING AGENTOlive Garden Restaurant (Consecutively McDonough, GA Feb 2008 to Aug 2009 SERVERAshley Furniture Homestore Morrow, GA Dec 2006 to Nov 2007 CUSTOMER SERVICE REPRESENTATIVEDelta Airlines Atlanta, GA Sep 2000 to Aug 2005 CUSTOMER SERVICE AGENTTSA
Sep 2002 to Mar 2004 SECURITY SCREENER
Education:
Brevard Community College Melbourn, Fl 2001 to 2010 Business in Interior Design
Skills:
Customer Service, Sales, cashering, call center, merchandising, prefessional telephone etiquette
Lowell H. Smith Elementary School Tucson AZ 1995-1998, Naylor Middle School Tucson AZ 1999-2001, Afcent International High School Brunssum Netherlands 2002-2006