Kress M Franzen

Service Support Manager

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Location:

14129 Glencoe St, Thornton, CO

Industry:

Information Technology And Services

Work:

Microsoft - Redmond, WA since Oct 2011
Program Manager
Microsoft Feb 2011 - Jan 2012
Service Support Manager Lead
Sonata Software May 2010 - Feb 2011
Service Support Manager (Microsoft Contract)
Dataworks Consulting Aug 2008 - May 2010
Consultant
NEC Corporation of America Mar 2005 - Aug 2008
Field Support Engineer

Education:

University of Nevada-Las Vegas 2004 - 2008
Economics, Music (Minor) Thunderbird HS 1992 - 1996

Skills:

Windows Server
Microsoft Exchange
Cloud Computing
Microsoft Technologies
Troubleshooting
Active Directory
Information Technology
Project Management
Windows
Linux
Sharepoint
Program Management
Virtualization
Security
Data Center
Vmware
Microsoft Products
Disaster Recovery
Network Design
Management
Information Security
System Deployment
It Strategy
Voip
Vendor Management
Contract Negotiation
Server Management
Systems Engineering
Enterprise Software
Leadership
Consulting
Change Management
Watchguard
Trend Micro
Sonicwall
Strategy
Software As A Service
Agile Methodologies
Business Development
Sales
Devops
Iaas
Microsoft Azure

Interests:

Children
Economic Empowerment
Education
Science and Technology
Arts and Culture

Languages:

Portuguese
Spanish
English

Certifications:

Microsoft Certified Technical Specialist
Mcsa
Cisco Certified Network Associate

Kress Franzen

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