Co-Op Financial Services
Client Service Executive
First Data Corporation Oct 24, 2016 - Jul 2018
Manager, Client Services and Operations
West Corporation Oct 1, 2012 - Nov 1, 2013
Client Services Manager
West Corporation Nov 1, 2013 - Oct 2012
Operations Supervisor
West Corporation Sep 1, 2011 - Dec 1, 2011
Operations Team Lead
Education:
University of Nebraska at Omaha 2011 - 2013
Bachelors, Criminology
Plattsmouth High School 2002
University of Nebraska at Omaha
Skills:
Insurance Customer Service Operations Management Process Improvement Call Centers Account Management Customer Satisfaction Team Leadership Training Team Building Customer Experience Coaching Healthcare Vendor Management Leadership Performance Management Sales Operations Management Customer Retention Microsoft Office Microsoft Excel Analysis New Business Development Time Management Cross Functional Team Leadership Employee Training Business Process Improvement Contact Centers Business Development Strategic Planning Leadership Development Inventory Management Continuous Process Improvement Payment Solutions Financial Services Service Level Agreements Service Desk Service