Nuance Communications
Senior Technical Support Operations Manager
Tns Cymfony Jun 2009 - Apr 2010
Project Manager of Implementation and Service Delivery
Ibm Apr 2005 - Feb 2009
Support Implementation Manager
Ibm Nov 2000 - Apr 2005
First Line Manager, Technical Support
Education:
Salem State University 1989 - 1993
Bachelors, Bachelor of Science, Elementary Education
Skills:
Project Management Java Management Crm Call Center Service Delivery It Management Leadership Lotus Notes Linux Unix Cloud Computing
Ganesan Chinthamani, Sheaka Jack, Kathy Johnson, Meliza Ford, Scott Leary, Michael Bianculli, Andre Monestime, Jill Barry, Deirdre Knowles, Colleen Collins, Kevin Fleurimond, John Voutselas