SAIC/MEDPROTECT Okinawa, Japan Oct 2012 to Mar 2013 Tricare Beneficiary Service RepresentativeFlorida Department of Children and Families Jacksonville, FL Apr 2011 to Jan 2012 Child Protective InvestigatorH&R Block Atlanta, GA Nov 2010 to Apr 2011 Customer Service ProfessionalKaiser Permanente Atlanta, GA Dec 2005 to Oct 2010 Medical Staff Assignment CoordinatorGeorgia Department of Human Resources East Point, GA Sep 2000 to Dec 2005 Child Support Enforcement Agent
Education:
Ashford University Clinton, IA 2012 to 2013 MA in Teaching and Learning with TechnologyAshford University Clinton, IA 2010 to 2012 MA in Organizational Mgmt. Specilization in Public AdministrationAshford University Clinton, IA 2008 to 2009 BS in Social and Criminal JusticeGeorgia Military College Fairburn, GA 2002 to 2004 AS in Criminal Justice
Skills:
Public Speaking, Training, knowledge of law enforcement operational and investigative procedures and terminology, analyzing and extracting information from data bases records, and coordination with law enforcement agencies.knowledge utilizing Microsoft applications, WordPerfect 5.1, Group Wise, Georgia MMIS, Model Office, Stars, and Success, NICE, Windows XP, Internet Explorer, Lotus Notes, knowledge of business office administration procedures, preparation of legal documents, affidavits, warrants, medical billing and coding, liability claims and Medicaid and Medicare claims, Experience with all aspects of case management procedures
Department of Human Services - Muscogee County DFCS
May 2014 to 2000 Lead Social Service Case Mgr./ Child Protective InvestigatorDepartment of Human Services -Coweta County DFCS Newnan, GA Sep 2013 to May 2014 Social Service Case Mgr./Child Protective InvestigatorSAIC/MEDPROTECT Okinaw, Japan Oct 2012 to Mar 2013 Tricare Beneficiary Service RepresentativeFlorida Department of Children and Families Jacksonville, FL Apr 2011 to Jan 2012 Child Protective InvestigatorKaiser Permanente Atlanta, GA Dec 2005 to Oct 2010 Medical Staff Assignment CoordinatorGeorgia Department of Human Resources Atlanta, GA Sep 2000 to Dec 2005 Child Support Enforcement AgentDeKalb County DFACS Decatur, GA Sep 1999 to Sep 2000 Family Independent Case ManagerElectronic Data Systems- EDS Clarkston, GA Apr 1991 to Sep 1999 Inquiry Analyst
Education:
Ashford University 2013 M.A. in Teaching and Learning with TechnologyAshford University Jan 2012 M.A. in Organizational ManagementAshford University Aug 2009 B.A. in Social and Criminal JusticeGeorgia Military College Dec 2004 A.S. in Criminal Justice
Jun 2009 to 2000 Territory ManagerTarget Gastonia, NC Nov 2007 to Jun 2009 Electronics SpecialistSouthEast Waffles, LLC Nashville, TN Jul 2006 to Aug 2007 Administrative Assistant/ReceptionistDillard's Goodlettsville, TN Jun 2005 to Jul 2006 Sales AssociateCoffee Station Hendersonville, TN Oct 2004 to Jun 2005 BaristaRLM/Mission Management Nashville, TN Aug 2004 to Dec 2004 Mission Management
Education:
Belmont University Nashville, TN 2002 to 2005 Bachelor of Business AdministrationHuntington College Huntington, IN 2000 to 2002Bryan High School Bryan, OH 1996 to 2000