Visa
Quality Coaching Manager - Small Business Support
Visa Jan 2016 - Oct 2018
Manager-Global Screening Management Quality
American Express Oct 2013 - Jan 2016
Cen Operations Leader
American Express Oct 2011 - Oct 2013
Talent Acquisition and Engagement Leader
American Express Sep 2009 - Oct 2011
Tsc Team Leader
Education:
University of Utah 2012 - 2014
Bachelors, Media Studies, Communication
Salt Lake Community College 2008 - 2012
Associates, Associate of Arts, Business Administration, Business
Salt Lake Community College 2011
Western Governors University
Master of Science, Masters, Management, Organizational Leadership
Skills:
Portuguese Speaker Networking Customer Experience Call Center Vendor Management Process Improvement Recruiting Team Leadership Customer Satisfaction Performance Management Business Process Improvement Business Analysis Relationship Management Team Building Credit Cards Financial Services Employee Engagement Coaching Ms Project Strategic Hiring Call Centers Leadership Talent Acquisition Interviews Customer Retention Management Portuguese