Darden
Director Consumer Insights Guest Satisfaction Surveys and Guest Relations
Darden 2004 - Apr 2011
Director Consumer Insights
Walt Disney World Nov 1999 - May 2004
Manager, Guest and Cast Research
Walt Disney World Jun 1996 - Oct 1999
Guest Satisfaction Measurement and Cast Excellence Measurement Core Team Coach
Walt Disney World Aug 1989 - May 1996
Various F and B Positions
Education:
University of Central Florida 1997 - 1998
Master of Business Administration, Masters, Business
University of Central Florida 1983 - 1984
Bachelors, Bachelor of Science, Business Marketing
Lake - Sumter Community College 1980 - 1982
Associates, Associate of Arts, Business Administration
Eustis High School 1976 - 1980
Christian Home and Bible School 1973 - 1976
Skills:
Market Research Leadership Strategy Customer Satisfaction Management Customer Insight Training Marketing Strategy Budgets Product Development Time Management Human Resources Advertising Analysis Sales Strategic Planning Marketing Customer Service Segmentation Team Building Sales Operations Process Improvement Coaching Financial Forecasting Workshop Facilitation Customer Service Management Sop Development Customer Experience