Hyundai Capital America
Operations Manager
T-Mobile Feb 2009 - Jun 2012
Frontline Supervisor and Coach
T-Mobile Mar 2007 - Feb 2009
Technical Care Senior Representative Eam Lead
T-Mobile Jul 2006 - Mar 2007
Technical Care Representative
Xo Communications Mar 2000 - Jul 2006
Technical Service Representative
Education:
Dallas County Community College 1998 - 1999
Skills:
Performance Management Coaching Team Building Call Center Quality Assurance Leadership Development Behavioral Targeting Trend Analysis Behavior Management Customer Satisfaction Goal Setting Team Leadership Customer Service Customer Retention Telecommunications Troubleshooting
Jul 2009 to 2000 Technical Care Coach/Frontline SupervisorT-Mobile Frisco, TX Mar 2007 to Feb 2009 Technical Care Senior RepresentativeTeam LeadT-Mobile Frisco, TX Jul 2006 to Mar 2007 Technical Care RepresentativeXO Communications Dallas, TX Aug 2000 to Jul 2006 Technical Support Representative
Education:
Computer Learning Centers of America Garland, TX 1997 to 1999 Certification in Information Technology/ System Protocol in Information Technology
Skills:
Magenta Essentials Of Leadership (Coaching for Success, Leading Change, Managing Performance and Setting Performance Expectations)
Name / Title
Company / Classification
Phones & Addresses
Ladarrell Roberson Principal
A Kut Above Beauty Shop · Nonclassifiable Establishments
6560 Leaning Oaks St, Dallas, TX 75241
Ladarrell Roberson Director
KLR'S COURIERS INC Business Services · Courier Service
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