Skills:
HEAT, Vantive, Magic, Remedy, Hardware, Software, Windows OS, Linux, Unix, Mac OS10, BlackBerry, Apple iOS 4&5, Android, Excel, Access, PowerPoint, Outlook, Word, Project, Visio, MS SQL, Adobe Acrobat; (for help documents), HTML, Java Scripting, XML, Content Management, Data Analyzing and Reporting, Develop test lab environments using VMware products, Assist in developing functional tests, system tests, and regression test, Develop test plans and use cases from requirements and consumer reported issues, Execute test cases during product release and patches