Skills:
Identifying sales opportunities, application discovery, needs analysis and solution design, configuration of Avaya PBX, IVR, CTI and Contact Center solutions, VoIP design, QoS, SIP, Nuance, call recording, Juniper Networks, VMware, TCP/IP Ethernet LANs, Oracle database, Microsoft SQL Server, presentation, proposal development, UNIX and Microsoft Windows Server administration, server configuration, building customer relationships, project management and implementation, performance analysis, capacity planning, problem resolution, technical customer support and Microsoft Office applications.