Latroya V Mitchell

It Service Management Analyst

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Location:

Hendersonville, TN

Industry:

Information Technology And Services

Work:

Premise Health
It Service Management Analyst
Bny Mellon 2016 - 2018
Business Analyst
Bny Mellon Aug 2009 - Oct 2016
It Knowledge Manager
H&R Block Jan 2015 - Apr 2015
Tax Professional
H&R Block Jan 2014 - Apr 2014
Tax Professional Assistant

Education:

Skills:

Customer Service
Microsoft Office
Visio
Management
Leadership
Itil
Business Analysis
Software Documentation
Strategic Planning
Windows
Microsoft Excel
Access
Powerpoint
Public Speaking
Team Building
Content Management
Knowledge Management
Service Delivery
Quality Assurance
It Service Management
Software Development Life Cycle
Oracle Sql
Visual Studio
Pl/Sql
Html
Asp.net
Visual C#
Lotus Notes
Python
Content Management Systems
Microsoft Word
Collaborative Problem Solving
Conflict Resolution
Training
Flexible Working
Erd
Certified Knowledge Manager
Kcs
Application Development
Open Minded
Highly Analytical
Highly Adaptable
Listening Skills
Stress Reduction
Outstanding Customer Service
Fast Learning
Operating Model Design
Qa Engineering
Manual Testing
Test Cases

Interests:

Electro House Music
Poker
Basketball
Sports
Softballhobbies
Softball Hobbies

Languages:

English
Portuguese

Certifications:

Exin
Protech Professional Technical Services, Inc.
Rightanswers, Inc.
Pershing, A Bny Mellon Company
H&R Block
Itil V3 Foundation Certification
Completed A Comprehensive Course of Study In Itil V3 Continual Serice Improvement
Knowledge Management Certification
Yellow Belt Lean Six Sigma
H&R Block Certification
Kcs V6 Principles
Servicenow Certified Systems Administrator
Servicenow Automated Testing Framework Micro-Certification
Servicenow Service Portal Micro-Certifictation

Latroya Mitchell

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Location:

Nashville, TN

Clerical Staff Manager / Database Coordinatoor At Mtsu Customs Orientation

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Position:

Clerical Staff Manager / Database Coordinatoor at MTSU CUSTOMS ORIENTATION

Location:

Greater Nashville Area

Industry:

Information Technology and Services

Work:

Latroya Mitchell Hermitage, TN

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Work:

Bank of New York Mellon Corp

Sep 2012 to 2000
Certified Field Associate (CFA) Bank of New York Mellon Corp

Aug 2009 to 2000
Knowledge Manager Middle Tennessee State University
Murfreesboro, TN
May 2009 to Aug 2009
Clerical Assistant

Education:

Student At Middle Tennessee State University

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Location:

Greater Nashville Area

Industry:

Information Technology and Services

Education: