Laurel J Hermann

Customer Experience Specialist

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Location:

223 south Hale St, Addison, IL 60101

Industry:

E-Learning

Work:

Pioneer Services
Customer Experience Specialist
Pioneer Service Inc.
Customer Service Representative
Houghton Mifflin Harcourt Apr 2018 - Oct 2018
Customer Experience Specialist
World Relief Dupage Aurora Apr 2018 - Oct 2018
Esl In-Home Tutor
Parts Town Jun 2017 - Feb 2018
Leadership Development Program

Education:

University of Illinois at Chicago 2010 - 2011
Eastern Illinois University 2003 - 2005
Bachelors, English Language and Literature, Literature, English Language Crystal Lake Central High School 2001

Skills:

Microsoft Office
Teaching
Public Speaking
Microsoft Excel
Creative Writing
Curriculum Development
Powerpoint
Customer Service
Editing
Blogging
Higher Education
Communication
Management
Writing
Contemporary Dance
Barista Training
Team Building
Leadership
Strategic Planning
Microsoft Word
Customer Satisfaction
Inventory Management
Time Management
Research
Training
Project Management
Nonprofit Organizations
Leadership Development
Teamwork
Community Outreach
Account Management
Tutoring
Team Leadership
Business Process Improvement
Language Teaching
Educational Leadership
English Teaching
Teaching English As A Foreign Language
Teaching English As A Second Language
Assistant Teaching

Certifications:

Professional Educator's License

Laurel Hermann Carpentersville, IL

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Work:

Starbucks Coffee Company

Sep 2009 to 2000
Barista District 155, District 300

Jan 2006 to 2000
Substitute Teacher Hsinchu International School

2008 to 2009
Permanent Substitute Teacher Chemtool Incorporated
Crystal Lake, IL
2004 to 2006
Office Assistant and Receptionist Woodstock High School
Woodstock, IL
Sep 2005 to Nov 2005
Student Teacher (English)

Education:

University of Illinois at Chicago
Chicago, IL
Jun 2011
English as a Second Language Approval Eastern Illinois University
Charleston, IL
Sep 2005
Bachelor of Art in English McHenry County College
Crystal Lake, IL
Jun 2003
Associate in Arts

Skills:

Strong user in Word, Outlook, and PowerPoint, proficient in Access, Excel, and Lotusexcellent with data entry, typing speed: approx. thirty-five words per minute, able to handle technical problems promptly and easily