Laurence Potter - Longwood FL, US Stephen Smith - Deltona FL, US
Assignee:
Intervoice Limited Partnership - Las Vegas NV
International Classification:
G10L 21/00
US Classification:
704270000
Abstract:
Systems and methods are described for use in user interactive systems (UIS) so that multiple disparate applications can cooperate to provide broad functionality to users. These systems and methods allow applications to advertise their ability to handle specific functions. This allows applications developed independently to co-exist within the same call session and provide a seamless user experience. A system framework controls the UIS's primary navigational menus, which are automatically updated when new applications are plugged in to the framework. This allows users (assuming they have the proper permissions) to access new applications as soon as they are added, without requiring programmers to manually re-design menus.
System And Method For Sharing Access To Service Provider Controls And Subscriber Profile Data Across Multiple Applications In A User Interactive System
Laurence Potter - Longwood FL, US Stephen Smith - Deltona FL, US
Assignee:
Intervoice Limited Partnership - Las Vegas NV
International Classification:
G06F 9/00
US Classification:
715741000, 715751000, 715743000, 715747000
Abstract:
A control system and method is described having a framework in which many applications in a user interaction system (UIS) can share common data regardless of which application obtained the data and all without prior knowledge of the other applications. The shared data is typically personal data of the current user, such as name, location, preferences, etc. However, the system can also be used to share style sheets, announcements, etc., that can be utilized by multiple applications. The data is stored in a standardized manner in a location available to any application. Application's have access to the data based upon user privileges at any particular time.