1St Class Cleaning
Business Owner
Biotec
Bio Engineer
Express Scripts Sep 2006 - Nov 2012
Worker's Compensation and Nh Facilitator
At&T Feb 1995 - Oct 2001
Customer Service Specialist, Quality Specialist
Education:
University of Phoenix 2012 - 2013
Bachelor of Applied Science, Bachelors, Applied Science
University of Phoenix 2008 - 2010
Associates
Skills:
Customer Service Leadership Call Centers Management Performance Management Microsoft Excel Quality Assurance Medical Devices Product Development Fda Gmp Manufacturing Life Sciences R&D Validation Motivational Speaking Employee Training Training Team Building Strategic Planning Powerpoint Microsoft Powerpoint Matlab Customer Retention Conflict Resolution Peoplesoft Avaya Ip Telephony
Interests:
Social Services Children Economic Empowerment Civil Rights and Social Action Education Human Rights Animal Welfare
2006 to 2012 Patient care advocate, Facilitator, Worker's Compensation specialistAMERICA ONLINE Jacksonville, FL 2004 to 2006 Customer Billing Specialist, , Customer RetentionFanny Mae
2002 to 2006 Mortgage SpecialistAT&T Jacksonville, FL 1995 to 2001 Customer Service Specialist, Quality Specialist, Team supervisor
Education:
Everest college Jacksonville, FL 2012 to 2000 Bachelor of Science in Criminal JusticeUniversity Of Phoenix Phoenix, AZ 2009 to 2011 Associate of Arts in Criminal Justice
Skills:
10 key and keyboard, customer service interpersonal relationships, stratus and vax system , compass, microsoft word, excel, powerpoint
2006 to 2012 Patient care advocate, Facilitator, Worker's Compensation specialistAMERICA ONLINE Jacksonville, FL 2004 to 2006 Customer Billing Specialist, , Customer RetentionABN AMRO MORTGAGE Jacksonville, FL 2002 to 2006 Mortgage SpecialistAT&T Jacksonville, FL Feb 1995 to Apr 2001 Customer Service Specialist, Quality Specialist
Education:
American Intercontinental University Hoffman, IL 2012 to 2014 Bachelor of Science in Criminal JusticeUniversity Of Phoenix Phoenix, AZ 2009 to 2011 Associate of Arts in Criminal Justice