12480 Feather St, Spring Hill, FL 34609 • (352)6884256
Brooksville, FL
Tampa, FL
Riverview, FL
Melville, LA
Gainesville, FL
Work
Company:
Convergys - Tampa, FL
Dec 2013
Position:
Support professional
Education
School / High School:
Santa Fe Community College- Tampa, FL
Dec 2001
Skills
Empowering • Collaborative • Trustworthy • Software Documentation • Troubleshooting • Customer Service • Management • Access • Microsoft Office • Windows • Public Speaking • Team Building • Program Management • Strategic Planning • Leadership • Technical Support • Team Leadership • Process Improvement • Teaching • Research • Youth Mentoring
Interests
Social Services • Children • Politics • Civil Rights and Social Action • Environment • Education • Poverty Alleviation • Science and Technology • Disaster and Humanitarian Relief
Vangent, Inc. - Riverview, Florida since Aug 2009
Customer Service Representative
Stream Global Services - Tampa, FL Oct 2006 - Apr 2009
L3 Resolution Specialist
Galactek Computer Systems - Brooksville, Florida Nov 2002 - Jul 2006
Technical Specialist
Gulf Ridge Council, Boy Scouts of America - Tampa, FL Oct 1998 - Nov 2002
Field Secretary
Education:
Santa Fe Community College 1985 - 1987
AS, Paralegal Studies
University of Florida 1976 - 1981
BS, Sociology
Skills:
Empowering Collaborative Trustworthy Software Documentation Troubleshooting Customer Service Management Access Microsoft Office Windows Public Speaking Team Building Program Management Strategic Planning Leadership Technical Support Team Leadership Process Improvement Teaching Research Youth Mentoring
Interests:
Social Services Children Politics Civil Rights and Social Action Environment Education Poverty Alleviation Science and Technology Disaster and Humanitarian Relief
Convergys Tampa, FL Dec 2013 to Apr 2014 Support ProfessionalFleetistics Wesley Chapel, FL Aug 2013 to Nov 2013 Customer Service RepresentativeGeneral Dynamics Information Technology Riverview, FL Jun 2009 to Aug 2013 Associate Specialist, Customer ServiceStream Global Services Tampa, FL Aug 2006 to Apr 2009 L3 Resolution Specialist (Senior L1)Galactek Computer Systems Brooksville, FL Nov 2002 to Jun 2006 Technical SpecialistGulf Ridge Council, Boy Scouts of America Tampa, FL Oct 1998 to Nov 2002 Field SecretaryDougherty, O'Malley & Mills, P.A Spring Hill, FL Aug 1997 to Apr 1998 Legal AssistantSouthwest Florida Water Management District Brooksville, FL Nov 1995 to Feb 1997 Legal AssistantMulholland & Associates Tampa, FL Mar 1994 to Nov 1995 Legal AssistantBarton, Soraci, Surrency, Frankenberger, Turnage, and McLean, Jr, P.A Gainesville, FL Mar 1987 to Mar 1994 Legal Assistant