MS Office Suite • Supporting 150+ employees • System Archiving/Backups • Virus Removal • Data recovery • Group Policy Objects • Windows 2000 • XP • Vista • 7 • Printer Support • Remote Support • Virtual Machines • Active Directory • Mac OS X
RICOH AMERICAS CORPORATION Aug 2008 - Jun 2010
Contract Specialist
AT&T Mobility 2007 - 2008
Account Executive
SUBWAY SANDWICH 2004 - 2007
Customer Service
Education:
Tarrant County College 2009 - 2011
Skills:
MS Word MS Excel Oracle MS Outlook Lotus Notes Vista XP Photoshop Typing 45 WPM PowerPoint Training Financial Processes Sales Problem Analysis and resolution Account Reconciliation Account Dispute management Onsite customer support Technical Support Installing Windows Operating Systems Trouble Shooting Mac Operating System Quality Assurance Installing Computer Hardware and Software 10 Key by touch
2010 to Present Network TechnicianRicoh Americas Corp Irving, TX 2008 to 2010 Technical SupportBoys and Girls Club Fort Worth, TX 2005 to 2008 Volunteer PC Technician
Education:
University of North Texas Denton, TX Information Technology
Skills:
MS Office Suite, Supporting 150+ employees, System Archiving/Backups, Virus Removal, Data recovery, Group Policy Objects, Windows 2000, XP, Vista, 7, Printer Support, Remote Support, Virtual Machines, Active Directory, Mac OS X