Bcbsnc Jul 2015 - Sep 2017
Manager, Service Operations
Verizon May 2000 - Jun 2002
Manager, Customer Service
Gte Feb 1998 - May 2000
Section Manager, Ccc
Gte May 1994 - Feb 1998
Supervisor
Education:
University of Phoenix 1990 - 2000
Associates, Associate of Arts, Business Administration, Business
Skills:
Mysql Aspect Workforce Management Aspect Rta Avaya Workforce Management Call Center Program Management Customer Service Leadership Coaching Troubleshooting Customer Satisfaction Siebel Project Management Vendor Management Team Leadership Call Centers Customer Experience Analysis Business Analysis Data Analysis Management Sales Process Improvement Software Documentation Budgets Cross Functional Team Leadership Access Quality Assurance Business Process Improvement Insurance Health Insurance Healthcare Analytical Skills Microsoft Access
Interests:
Data Analysis Civil Rights and Social Action Health University of Kentucky Basketball Project Implementation Human Rights Employee Development
Languages:
English Spanish
Certifications:
License 13335285 Ccfundamentals North Carolina Department of Insurance, License 13335285 Insite Managed Solutions, Llc - the Contact Center Experts