Oracle
Support Analyst
Intouch Gps Jan 1, 2014 - Oct 1, 2015
Head Product Manager
Playstation Mar 1, 2013 - Mar 1, 2014
Escalation Specialist
Playstation Oct 2010 - Mar 2013
Technical Support Specialist and Team Lead
Blue Cerulean 2007 - Jan 2013
Owner
Skills:
Management Customer Service Leadership Training Software Documentation Cross Functional Team Leadership Quality Assurance Project Management Call Centers Microsoft Office Troubleshooting Team Building Product Management Strategy Networking Team Leadership Social Media Vendor Management Process Improvement Telecommunications Account Management Testing Technical Support Enterprise Software Business Development Customer Satisfaction User Experience Business Analysis Passion For Helping Others Mobile Devices Digital Media Web Design Customer Engagement Problem Solving End User Training Customer Experience Quality Auditing Mysql Customer Support Technology Radiography Healthcare Basic Life Support Patient Safety Hospitals Radiology Radiologic Technology Digital X Ray American Registry of Radiologic Technologists Bmo Sales Crm Social Networking Online Gaming Gameplay Marketing Writing Creative Writing Online Social Networking Help Desk Support
San Francisco, CA N Fort Myers, FL Fort Myers, FL Louisville, KY Atlanta, GA Marietta, GA Decatur, GA
Work:
Sony Computer Entertainment (2010-2013) Sony Network Entertainment International (2013) AT&T AIG Agency Auto AIG Domestic Claims Circuit City Nextel UPS Blue Cerulean
Education:
N Fort Myers High, Riverdale High, Bayshore, Suncoast Middle