5660 80Th St, St Petersburg, FL 33709 • (727)5478441
5800 3Rd St S, St Petersburg, FL 33705 • (727)4398210
5660 80Th St N UNIT D104, Saint Petersburg, FL 33709 • (727)5478441
Kenneth City, FL
Miami, FL
Largo, FL
Houston, TX
Boynton Beach, FL
Pinellas Park, FL
Work
Company:
Global response - Margate, FL
Nov 2011
Position:
Helpdesk- customer service
Education
School / High School:
Daytona State College- Daytona Beach, FL
2008
Specialities:
IT Certifications in CompTIA /Cisco
Skills
Project management • budgeting • meetings • scheduling and technical skills. Obtain... • college degree • CompTIA Network + & A+ IT Specialist... • SysAid • iHeat • and multiple ticketing system. Familiar... • ERP • SCM and other consumer relation manageme... • written and oral communications skills. ... • MS Windows XP/Vista/7 • Exchange/Outlook • TCP/IP • MS Office. Proficient in Microsoft Word • Excel • PowerPoint • and Outlook • Project • Visio • etc. Able to work flexible hours includ... • weekends and holidays.
Name / Title
Company / Classification
Phones & Addresses
Leo Jean Vice President
Pompano Beach Healing Center Medical Doctor's Office
901 E Sample Rd, Pompano Beach, FL 33064 3766 NE 3 Ave, Pompano Beach, FL 33064 (954)8760595, (954)8760597
Global Response Margate, FL Nov 2011 to May 2012 Helpdesk- Customer ServiceGlobal Response Margate, FL May 2008 to Jul 2010 IT Technician - Helpdesk Supervisor for Flagler CampusProdigium, LLC Fort Lauderdale, FL Apr 2006 to May 2008 IT Technician - Project SupervisorTyco International-ADT Miami, FL May 2002 to Apr 2006 IT Technician - Helpdesk Service Associate
Education:
Daytona State College Daytona Beach, FL 2008 to 2010 IT Certifications in CompTIA /CiscoDevry University Miramar, FL 2006 to 2010 Bachelors in Telecommunication ManagementATI Miami, FL 2001 to 2002 Associates Degree in Electronic EngineeringMiami Beach Sr. High Miami Beach, FL 1995 to 1999 High School Diploma in General Education (Computers/Accounting)
Skills:
Project management, budgeting, meetings, scheduling and technical skills. Obtained high school diploma, college degree, CompTIA Network + & A+ IT Specialist. Possess strong customer service and interpersonal skills. Experienced with help-desk databases such as Citrix, SysAid, iHeat, and multiple ticketing system. Familiar with Microsoft CRM, ERP, SCM and other consumer relation management apps(Citrix). Excellent with emailing, written and oral communications skills. Experience with LAN/WAN workstation environments, MS Windows XP/Vista/7, Exchange/Outlook, TCP/IP, MS Office. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, Project, Visio, etc. Able to work flexible hours including evenings, weekends and holidays.