age ~65
from Stone Mountain, GA
The Mayo Clinic is one of the world's most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opp...
Author
Leaonard Berry, Kent Seltman
Binding
Audible Audio Edition
Publisher
American Management Association
ISBN #
12
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to "Delivering Quality Service." Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services...
Author
Leonard L. Berry
Binding
Hardcover
Pages
212
Publisher
Free Press
ISBN #
002903079X
EAN Code
9780029030790
ISBN #
11
Learn the essentials of management accounting in a flash! This hands-on self-teaching guide covers the fundamentals of management accounting, including cost accounting, how to develop and use information for costing products and services, decision making, operational budgeting, performance evaluati...
Author
Leonard Eugene Berry
Binding
Paperback
Pages
352
Publisher
McGraw-Hill Education
ISBN #
0071459618
EAN Code
9780071459617
ISBN #
5
The simple solution to complex accounting You don't need a genius IQ to ace your financial accounting curriculum. The only prerequisites are a little discipline and a comprehensive tutorial devoid of confusing jargon. Financial Accounting DeMYSTiFieD presents all the concepts and skills you need, ...
Author
Leonard Eugene Berry
Binding
Paperback
Pages
320
Publisher
McGraw-Hill Education
ISBN #
007174102X
EAN Code
9780071741026
ISBN #
4
This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.In a world where customers regard flawless products as a given, service is ...
Author
Leonard L. Berry
Binding
Hardcover
Pages
288
Publisher
Free Press
ISBN #
0684845113
EAN Code
9780684845111
ISBN #
2
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se...
Author
Leonard L. Berry, Kent D. Seltman
Binding
Hardcover
Pages
312
Publisher
McGraw-Hill Education
ISBN #
0071590730
EAN Code
9780071590730
ISBN #
1
El modelo propuesto por los autores, que controla cinco atributos de la calidad de gestión de servicios -fiabilidad, empatía, seguridad, capacidad de respuesta y elementos tangibles- ataca de forma directa la generalizada tendencia a sobre prometer. Al comparar las percepciones y las expectativas de...
Author
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Binding
Paperback
Pages
272
Publisher
Ediciones Díaz de Santos
ISBN #
8479780614
EAN Code
9788479780616
ISBN #
7
Author
Leonard Eugene Berry
ISBN #
0256031282
Author
Leonard Eugene Berry
ISBN #
0894131109
Author
Leonard L. Berry
ISBN #
0029357012
Author
Leonard L. Berry
ISBN #
0442804237
Author
Leonard L. Berry
ISBN #
0684845113