Unc Wilmington 2010 - 2011
Graduate Teaching Assistant
Castlebranch 2010 - 2011
Order Screening Supervisor
Convergys Oct 2008 - Apr 2010
Problem Resolution Specialist Ii
Education:
University of North Carolina Wilmington 2010 - 2012
Master of Business Administration, Masters, Business Administration, Business
University of North Carolina at Charlotte 2004 - 2008
Bachelors, Bachelor of Science In Business Administration, Marketing
Fred T Foard High School 2000 - 2004
Skills:
Customer Service Microsoft Excel Microsoft Office Account Management Research Leadership Public Speaking Powerpoint Team Building Time Management Customer Satisfaction Microsoft Word Project Management Data Entry Social Networking Marketing Social Media Employee Training
Jan 2014 to 2000 Criminal Records Division TrainerCastle Branch Incorporated Wilmington, NC Nov 2011 to Jan 2014 Senior Order Fulfillment SpecialistCastle Branch Incorporated Wilmington, NC Feb 2011 to Nov 2011 Order Fulfillment SpecialistCastle Branch Incorporated Wilmington, NC Nov 2010 to Feb 2011 North Carolina ResearcherCastle Branch Incorporated Wilmington, NC May 2010 to Nov 2010 Student Support SpecialistConvergys, Representing at&t Wireless Hickory, NC Oct 2008 to Apr 2010 Customer Service & Problem Resolution Representative II
Education:
The University of North Carolina at Wilmington Wilmington, NC 2010 to 2012 Professional Master of Business AdministrationThe University of North Carolina at Charlotte Charlotte, NC 2004 to 2008 Bachelor of Science in Business Administration
Skills:
Sales / Marketing Strategies, Customer Orders / Service Skills, Business Development / Goals, Expediting / Strict Time Frames, Presentations / People Rapport, Mentoring / Collaboration Skills, Training / Mentoring Skills, Administrative Duties / Productivity, Multi-Detailed / Task-Oriented, Computers / Software Skills, Prioritizing / Organizational Skills, Professionalism / Work Ethics, Rules / Regulations / Guidelines, Troubleshooting / Resolution Skills, Team Player / Leadership Ability