Arriva Medical Oct 1, 2014 - Dec 2017
Payor Relations Manager
Evicore Healthcare Jan 2014 - Sep 2014
Manager, Product Operations
Evicore Healthcare Dec 2007 - Jan 2014
Operations Manager - Product Development
Ford Motor Credit Company 1999 - 2005
Customer Service Center Manager
Primus Automotive Financial Services 1993 - 1999
Customer Service Manager
Skills:
Call Center Project Management Employee Relations Operations Management Leadership Six Sigma Process Improvement Management Call Centers Leadership Development Healthcare Business Process Improvement Team Building Performance Management Customer Satisfaction Account Management Quality Assurance Customer Service Recruiting Training Marketing Cross Functional Team Leadership Customer Retention
BroadView Consulting, LLC since 2006
CEO
Account Management Center (AMC) Jul 2007 - Jan 2012
VP Education & Business Development
Strategic Account Management Association Feb 1991 - Sep 2006
President & CEO
Education:
Princeton University 1985 - 1989
B.A., Politics
Geneva High School 1982 - 1985
Skills:
Crm Business Development Account Management Cross Functional Team Leadership Business Strategy Go To Market Strategy Strategy Key Account Management Management New Business Development Sales Management Leadership Strategic Planning Marketing Strategy Segmentation Global Account Management Talent Management Change Management International Sales Strategic Account Management Portfolio Management Knowledge Management B2B Marketing Account Planning Enterprise Software Relationship Management Customer Relationship Management Value Co Creation
Interests:
Kids Cooking Medicine Exercise Traveling Gardening Collecting Antiques Home Improvement Electronics Diet Reading Fitness Sports The Arts Travel Collecting Home Decoration Health
Lisa Napolitano is a frequent presenter at psychology conferences throughout the world. Her presentation titled "Negative Beliefs about Emotions Mediate the... Lisa Napolitano is a frequent presenter at psychology conferences throughout the world. Her presentation titled "Negative Beliefs about Emotions Mediate the Effects of a Mindfulness- Based Intervention Upon Experiential Avoidance in BPD" was featured at the annual meeting of the Association for...