Over fifteen years of Customer Service e... • five years of Public Relations Assistant... • and three years of Receptionist experien... • Word • Outlook • and Power Point) and Internet Explorer ...
Entrepreneurship Coffee Small Business Customer Service Specialty Coffee Commodity Retail Marketing Making Coffee Coffee Shops Business Planning Social Networking Sales Management Direct Sales Cashiering
Spanish Broadcasting System Oct 2013 - Jul 2016
Television Traffic Coordinator For Wsbs
Aba Management Services Jul 2009 - May 2011
Executive Assistant To the Chief Executive Officer
Papertique Corporation Jan 2006 - Mar 2009
Owner
Fala Designs Jan 2006 - Mar 2009
Owner
Bbdo Puerto Rico Inc. Jun 1997 - May 2002
Public Relations Administrative Assistant
Education:
Sacred Heart University 1993 - 1997
Bachelors, Advertising, Public Relations, Communication
Our Lady of Guadalupe High School 1989 - 1993
Skills:
Public Relations Event Planning Social Media Event Management Marketing Communications Integrated Marketing Press Releases Editing Media Relations Strategic Communications Corporate Communications Internal Communications Publicity Speech Writing Copywriting Communications Planning Newsletters Reputation Management Message Development Journalism Tv Station Traffic Advertising Social Media Marketing Marketing Marketing Strategy Customer Service Strategic Planning Interior Decoration Floral Design Handmade Jewelry Fashion Jewelry
Interests:
Event Planning Interior Design Decoration Art Crafts Communications Industry
Jun 2011 to Present Sales AssistantABA Management Services, LLC Miami, FL Sep 2009 to May 2011 Executive Assistant to the CEOPapertique Corporation Miami, FL 2006 to 2009 President/OwnerDSW Shoes Miami, FL 2004 to 2005 CashierMore Accents
2002 to 2003 Special Events CoordinatorBBDO Puerto Rico, Inc
1997 to 2002 Public Relations Administrative AssistantKokomo Surf Shop
1993 to 1997 Assistant Manager
Education:
Sacred Heart University San Juan, San Juan Jan 1993 to Jan 1997 BA in Communications/Major in Advertising
Skills:
Over fifteen years of Customer Service experience, five years of Public Relations Assistant experience, and three years of Receptionist experience Committed to provide quality customer service in a diplomatic and professional manner Knowledge of computer programs such as: Microsoft Office (Excel, Word, Outlook, and Power Point) and Internet Explorer Written and oral communication skills in English and Spanish Professional public speaking skills and extremely detail-oriented Demonstrate positive attitude and commitment to teamwork Highly organized and able to work to strict deadlines Able to work well independently with little supervision Able to respond to inquiries concerning departmental operations and established policies and procedures or refer to the appropriate personnel