Verizon Wireless - Hanover, MD since Apr 2012
Customer Service Pro
PAREXEL Pharmaceuticals since Jan 2011
Call Center Analyst
DST Systems, Inc. – Kansas City, Missouri – Principal Funds - Kansas City, Missouri Area Aug 2007 - Jul 2010
Lead Mutual Fund Representative/Administrative
Aviva/AmerUs Life Insurance Company – Des Moines, Iowa - Des Moines, Iowa Area Feb 2006 - Apr 2007
Team Leader/Administrative
ING - Leads the Way in Insurance, Banking and Asset Management - Des Moines, Iowa - Des Moines, Iowa Area Mar 2002 - Feb 2006
Team Leader/Administrative
Education:
University of Phoenix 2008 - 2010
B.S., Management
Skills:
Customer Service Team Building Problem Solving Coaching Customer Satisfaction Leadership Development Call Center Customer Relations Powerpoint Excel Microsoft Office Performance Management Process Improvement Business Strategy Word Team Management Outlook Access Call Centers Research Sales Management Telecommunications Training Microsoft Word Leadership Vendor Management Contract Negotiation Hiring Retail Marketing Project Management Six Sigma Account Management Interviews System Administration Software Documentation Human Resources Analysis Microsoft Excel Organizational Development Strategic Planning Recruiting Business Analysis Operations Management Project Planning Teamwork Sales Change Management Employee Relations Management
Microsoft Excel Powerpoint English Microsoft Office Customer Service Windows Microsoft Word Research Budgets Editing Html Strategic Planning Teaching Public Speaking Photoshop
Apr 2012 to 2000 Account ManagerDST Systems, Inc Kansas City, MO Aug 2007 to Jul 2010 Lead Mutual Fund RepresentativeAviva USA Des Moines, IA Feb 2006 to Apr 2007 Team LeaderING USA - Leads the Way in Insurance, Banking and Asset Management Des Moines, IA Apr 2002 to Feb 2006 Team LeaderCYVEILLANCE, INC Rosslyn, VA Aug 2000 to Feb 2002 Program Manager - Office of the PresidentTHE GREATER WASHINGTON BOARD OF TRADE Washington, DC Feb 1997 to Jul 2000 Program Manager - Research, Policy and TransportationROCHE BIOMEDICAL LABORATORIES (LABCORP) Alexandria, VA Feb 1988 to Sep 1995 Manager, Data Entry
Education:
University of Phoenix Kansas City, MO Jan 2008 to Jan 2010 B.S. in Business ManagementInver Hills Community College Inver Grove, MN Jan 1982 to Jan 1984 A.A. in Paralegal
Skills:
ING Six Sigma Green Belt Training ING Leadership Development and Team-building ING Mentor Training ING Magic Training ING Behavioral Interviewing ING Accountability for Managers
Nancy Barbosa, Joann Cooke, Herman Hodges, Robert Greer, Lois Perry, Bob Greer, Lucy Earp, Teresa Colvard, Barbara Miller, Irene Presnell, Roy Minton, Joan Mast
Billy Ringwald, Frances Wells, Phyllis Stites, Bob Hardin, Gwenith King, Billy Williams, Richard Caudle, Waymond Jones, Pat Garber, Arlene Boyd, Wilma Boyd