Louis Anthony Iannucci

US Patent:

20180329771, Nov 15, 2018

Filed:

Jul 23, 2018

Appl. No.:

16/042580

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Ethan Luke Michaud - Harrisburg NC, US
Andrew Eugene Kettering - Westford MA, US
Scott Matthew Blandford - Hopewell NJ, US
Rafael Pedro Olaso - Mendon MA, US
LeeAnn Marie Flanagan - Medway MA, US
Elizabeth Anne MacDonald - Schenectady NY, US
Ryan Matthew Wiesman - Wausau WI, US
Troy Christopher Elliott - Edgar WI, US
Scott James Danesi - Concord NC, US
Thomas Steven Joyce - Washington DC, US
Jennifer D'awn Jeffress - Bailey CO, US
Zachary Franklin Shelton - Stevens Point WI, US
Matthew M. Bechard - Forestdale MA, US
Nathaniel J. Bates - Portsmouth NH, US
Devesh Patel - Waxhaw NC, US
Jakkinpali Murty - Harrisburg NC, US
Kristopher C. Krug - Matthews NC, US
Omar C. Saxton - Charlotte NC, US
Kevin M. McGill - Mansfield MA, US
Christopher Joseph Heidenfelder - Weston WI, US
Louis A. Iannucci - Harrisburg NC, US
Latrisha Devon Whitehead - Charlotte NC, US

International Classification:

G06F 11/07
G06F 17/30
G06F 11/34
H04L 29/08

Abstract:

Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.

US Patent:

20160110239, Apr 21, 2016

Filed:

Oct 20, 2014

Appl. No.:

14/518762

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Ethan Luke Michaud - Harrisburg NC, US
Andrew Eugene Kettering - Westford MA, US
Scott Matthew Blandford - Hopewell NJ, US
Rafael Pedro Olaso - Mendon MA, US
LeeAnn Marie Flanagan - Medway MA, US
Elizabeth Anne MacDonald - Schenectady NY, US
Ryan Matthew Wiesman - Wausau WI, US
Troy Christopher Elliott - Edgar WI, US
Scott James Danesi - Concord NC, US
Thomas Steven Joyce - Washington DC, US
Jennifer D'awn Jeffress - Bailey CO, US
Zachary Franklin Shelton - Stevens Point WI, US
Matthew M. Bechard - Forestdale MA, US
Nathaniel J. Bates - Portsmouth NH, US
Devesh Patel - Waxhaw NC, US
Jakkinpali Murty - Harrisburg NC, US
Kristopher C. Krug - Matthews NC, US
Omar C. Saxton - Charlotte NC, US
Kevin M. McGill - Mansfield MA, US
Christopher Joseph Heidenfelder - Weston WI, US
Louis A. Iannucci - Harrisburg NC, US
Latrisha Devon Whitehead - Charlotte NC, US

International Classification:

G06F 11/07

Abstract:

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.

US Patent:

20160028805, Jan 28, 2016

Filed:

Jul 25, 2014

Appl. No.:

14/340805

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Rafael Pedro Olaso - Mendon MA, US
Matthew M. Bechard - Sandwich MA, US
Janusz M. Juda - Natick MA, US
James Ronald Hixon - Waxhaw NC, US
Nathaniel John Bates - Portsmouth NH, US
Latrisha Devon Whitehead - Huntersville NC, US
Gary Robert Couture - Hollis NH, US
Louis Anthony Iannucci - Harrisburg NC, US
Scott M. Blandford - Hopewell NJ, US

International Classification:

H04L 29/08
H04L 29/06
H04L 12/26

Abstract:

Systems and methods for collecting client-side application performance monitoring (APM) information in distributed computer systems. An example method may comprise: inserting a script code fragment into an electronic document to be transmitted to a client computing device, wherein the script code fragment is to issue a request for loading an object from a second computer system, the request comprising at least one of: a parameter of a client browser executed by the client computing device, a parameter of an application being executed within the client browser, or a parameter of a current session of the client browser; and transmitting the electronic document to at least one of: the second computer system or the client computing device.

US Patent:

20150304382, Oct 22, 2015

Filed:

Apr 16, 2014

Appl. No.:

14/254566

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Janusz M. Juda - Natick MA, US
Prabhu Purushothaman - Marlborough MA, US
Thomas Steven Joyce - Washington DC, US
Latrisha Devon Whitehead - Charlotte NC, US
Matthew Maclean Bechard - Forestdale MA, US
James Ronald Hixon - Waxhaw NC, US
Jennifer D'Awn Jeffress - Lakewood CO, US
Rafael Pedro Olaso - Mendon MA, US
Gary Robert Couture - Hollis NH, US
Louis Anthony Iannucci - Harrisburg NC, US
Scott M. Blandford - Hopewell NJ, US

Assignee:

Teachers Insurance and Annuity Association of America - New York NY

International Classification:

H04L 29/08

Abstract:

Systems and methods for providing transaction identifiers for application performance management in distributed computer systems. An example method may comprise: receiving, by a first computer system, a first message; identifying, based on a pre-defined byte pattern, an incoming transaction identifier within the first message; responsive to failing to identify the incoming transaction identifier, generating a new transaction identifier; transmitting, to a second computer system, a second message associated with the first message, the second message comprising a transaction identifier provided by one of: the incoming transaction identifier or the new transaction identifier; and transmitting, to a third computer system, a third message representing a log record, the third message comprising the transaction identifier.

US Patent:

20150256648, Sep 10, 2015

Filed:

Mar 5, 2014

Appl. No.:

14/197501

Inventors:

- New York NY, US
Mathew Wade Pickering - Port Orange FL, US
Nathaniel John Bates - Portsmouth NH, US
Janusz M. Juda - Natick MA, US
Thomas Steven Joyce - Washington DC, US
Latrisha Devon Whitehead - Charlotte NC, US
Gary Robert Couture - Hollis NH, US
Louis Anthony Iannucci - Harrisburg NC, US
Scott M. Blandford - Hopewell NJ, US

Assignee:

TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA - New York NY

International Classification:

H04L 29/06

Abstract:

Systems and methods for visualization of performance parameters of distributed computer systems. An example method may comprise: receiving data representing a geographic location of a client computer system issuing a plurality of requests to a server computer system, the data further comprising a plurality of values representing one or more parameters of request processing by the server computer system; and generating a sequence of video frames, each video frame of the sequence of video frames comprising a visual element of a pre-defined shape overlaid over a geographic map in a position corresponding to the geographic location of the client computer system, wherein a pre-defined attribute of the visual element visually represents one or more values of the plurality of values.