Sprint Nextel since Dec 2011
Customer Relations Manager
Sprint Dec 2006 - Nov 2011
Lead NOS II
Sprint Ltd. Oct 2004 - Dec 2006
NOS II
Language Learning Enterprises Apr 2003 - May 2004
Spanish/English Telephonic Interpreter
Sprint LLC Sep 2000 - May 2002
NOS II - Physical layer troubleshooting
Education:
Strayer 2010 - 2014
MBA, Business
University of Maryland College Park 1997 - 2000
BA, Anthropology
Skills:
Telecommunications Wireless MPLS Call Center IP Vendor Management Cisco Technologies Computer Network Operations WAN Customer Retention Troubleshooting Account Management Customer Satisfaction Customer Experience Customer Service Managed Services Routers
Sprint Nextel since Dec 2011
Customer Relations Manager
Sprint Dec 2006 - Nov 2011
Lead NOS II
Sprint Ltd. Oct 2004 - Dec 2006
NOS II
Language Learning Enterprises Apr 2003 - May 2004
Spanish/English Telephonic Interpreter
Sprint LLC Sep 2000 - May 2002
NOS II - Physical layer troubleshooting
Education:
Strayer 2010 - 2014
MBA, Business
University of Maryland College Park 1997 - 2000
BA, Anthropology
Skills:
Ip Telecommunications Cisco Technologies Troubleshooting Wireless Routers Mpls Managed Services Crm Computer Network Operations Vendor Management Vpn Customer Service Wan Customer Retention Call Centers Account Management Customer Satisfaction Customer Experience Network Design Virtual Private Network Wide Area Network Wireless Technologies Call Center Itil Certified