Leadership • Customer Service • Team Leadership • Team Building • Management • E Commerce • Customer Satisfaction • Training • Customer Experience • Cross Functional Team Leadership • Call Centers • Process Improvement • Account Management • User Experience • Situational Leadership • Interviewing Skills • Web Analytics • Online Advertising • Microsoft Excel • Multi Cultural Team Leadership • High Performance Teams • Behavior Management • Behavioral Interviewing • Analytics • Marketing • Business Process Improvement • Customer Insight • Behavioral Health • Psychology • Program Coordination • Energy Healing • Contact Centers
Outdoorsy
Senior Manager of Customer Sopport
Ebay Dec 2017 - Dec 2018
Office of the President Senior Leadership
Ebay Jul 2017 - Dec 2017
Operations Manager
Ebay Jul 2011 - Jul 2017
North America Customer Experience Senior Supervisor
La Europa Academy Aug 2008 - Jul 2011
Management and Training Consultant
Education:
University of Utah 2007 - 2009
Bachelors, Bachelor of Science, Psychology
Southern Utah University 2005 - 2007
Associates, Nursing
Skills:
Leadership Customer Service Team Leadership Team Building Management E Commerce Customer Satisfaction Training Customer Experience Cross Functional Team Leadership Call Centers Process Improvement Account Management User Experience Situational Leadership Interviewing Skills Web Analytics Online Advertising Microsoft Excel Multi Cultural Team Leadership High Performance Teams Behavior Management Behavioral Interviewing Analytics Marketing Business Process Improvement Customer Insight Behavioral Health Psychology Program Coordination Energy Healing Contact Centers