Director, Implementations and Consulting Services at Arise Virtual Solutions Inc.
Location:
Miami/Fort Lauderdale Area
Industry:
Outsourcing/Offshoring
Work:
Arise Virtual Solutions Inc. - Fort Lauderdale, FL since Jan 2007
Director, Implementations and Consulting Services
Willow CSN, Inc. Feb 2006 - Dec 2006
Lead, Instruction & Evaluation
MP Training Solutions Jan 2003 - Jan 2006
Owner, Sr. Training Consultant
Charles Schwab & Co., Inc. May 2001 - Dec 2002
Quality Consultant
Charles Schwab & Co., Inc. Mar 2000 - Mar 2001
Retirement Specialist
Education:
Project Management Institute (PMI) 2011 - 2011
Troy University 1994 - 1997
Skills:
International Project Management Program Management Certified Project Manager Remote Team Management Project Management Training Management Instructional Design BPO Outsourcing Call Center Customer Experience Business Transformation Team Management Team Leadership Cross Functional Team Building Virtualization Curriculum Development Curriculum Innovation Fully bilingual English Bilingual Communications Public Speaking Program Facilitation Workshop Facilitation Call Centers Operations Management Virtual Teams Telecommunications Consulting Business Process Improvement Process Improvement Vendor Management
US Med Supplies Doral, FL Jan 2011 to Jan 2013 Customer Service RepresentativeSTAR CLIPPERS CRUISE LINES Miami, FL Dec 2008 to Jan 2011 Cruise ConsultantROYAL CARIBBEAN INTERNATIONAL Miami, FL May 2004 to Dec 2008 Lead Access Coordinator
Education:
BUSINESS COLLEGE OF TECHNOLOGY Miami, FL 2000 to 2002 CertificateMIAMI LAKES SENIOR HIGH Miami, FL 1984 to 1987
US Med Supplies Doral, FL Jan 2011 to Jan 2013 Customer Service RepresentativeSTAR CLIPPERS CRUISE LINES Miami, FL Dec 2008 to Jan 2011 Cruise ConsultantROYAL CARIBBEAN INTERNATIONAL Miami, FL May 2004 to Dec 2008 Lead Access Coordinator
Education:
BUSINESS COLLEGE OF TECHNOLOGY Miami, FL 2000 to 2002 CertificateMIAMI LAKES SENIOR HIGH Miami, FL 1984 to 1987
Medicine Doctors
Dr. Manuel Lopez Prieto, Miami FL - MD (Doctor of Medicine)