Global Water Resources Jul 2010 - Nov 2011
Customer Service and Billing Manager
Global Water Resources Jul 2010 - Nov 2011
Project Manager, Cis Implementation
Webloyalty Jan 2008 - Mar 2010
Customer Service Director
Webloyalty.com Aug 2002 - Dec 2007
Customer Service Manager
Cuc International Mar 1997 - May 2002
Customer Service Supervisor
Education:
Butler Business School Oct 1981
Butler Business School 1979 - 1981
Masuk High School
Skills:
Call Centers Project Management Customer Service Management Software Documentation Leadership Customer Satisfaction Training Process Improvement Call Center Analysis Vendor Management Microsoft Office Sales Recruiting Contact Centers Customer Retention Program Management Team Leadership Strategy Cross Functional Team Leadership Troubleshooting Business Analysis Operations Management Customer Experience Quality Assurance Budgets Business Process Team Management Project Planning Forecasting Business Process Improvement Payroll Human Resources Process Scheduler Change Management Data Analysis Time Management Invoicing Access System Administration Crm Customer Relationship Management Adp Payroll