Mark Lee Angel

US Patent:

7539656, May 26, 2009

Filed:

Mar 6, 2001

Appl. No.:

09/798964

Inventors:

Raya Fratkina - Hayward CA, US
Monica Anderson - San Jose CA, US
Mark A. Angel - Cupertino CA, US
Max Copperman - Santa Cruz CA, US
Scott B. Huffman - Redwood City CA, US
David Kay - Los Gatos CA, US
Robert Stern - Cupertino CA, US

Assignee:

Consona CRM Inc. - Indianapolis IN

International Classification:

G06F 17/00
G06F 17/30
G06N 5/00

US Classification:

706 45, 707 3, 7071041

Abstract:

A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map. The present invention is an application program running on a server accessed via the world-wide web or other data network using standard Internet protocols, a web browser and web server software. In addition to an automated portion, the present invention allows a human dialog designer to model the way the system elicits information, giving a human feel to the dialog and a better customer experience. In operation, users start a dialog by directing their web browser to a designated web page. This web page asks the user some initial questions that are then passed to a dialog engine. The dialog engine then applies its methods and algorithms to a knowledge map, using dialog control information\ and the user's responses to provide feedback to the user. The feedback may include follow-up questions, relevant documents, and instructions to the user (e. g.

US Patent:

20030130023, Jul 10, 2003

Filed:

Jan 4, 2002

Appl. No.:

10/038687

Inventors:

Mark Angel - Las Vegas NV, US

International Classification:

A63F013/00

US Classification:

463/013000

Abstract:

A video implemented casino card game deals multiple hands. In a preferred embodiment the game includes a means for simulating a plurality of players on a game display. Each simulated player is dealt a hand of cards pursuant to a predetermined card game selected by a game player. Subsequent to the initial deal, the game player selects which hand to play. Once the hand has been selected, each hand is fully played. Only the game player's hand is fully revealed during play. Based on the game player's final cards, the player is paid according to a pay table. Thereafter, all hands are revealed and the game player is paid a bonus amount if the player's selected hand is the highest hand of the dealt hands. In a card game requiring a draw, or decision, unselected card hands are played according to a preprogrammed methodology within a gaming machine's internal microprocessor.

US Patent:

20050049026, Mar 3, 2005

Filed:

Aug 28, 2003

Appl. No.:

10/649374

Inventors:

Mark Angel - Las Vegas NV, US

International Classification:

A63F013/00

US Classification:

463016000

Abstract:

A gaming machine having a display device displays a pyramid containing digits one through nine. A player causes the machine to simulate the roll of two dice. Based on the sum of the two dice, the player eliminates one or more of the digits corresponding in value to the sum of the dice. The objective is to eliminate each of the digits such that the pyramid is cleared. The sum of the final roll of the dice must correspond to the sum of the remaining digit(s). Players receive a payout for each cleared pyramid as a function of the final dice roll. A bonus round is reached when a player clears a preestablished number of pyramids. Successive bonus rounds in a set of pyramids may each incorporate a greater potential bonus award. Progressive jackpots corresponding to clearing multiple consecutive bonus pyramids are also contemplated.

US Patent:

20110093406, Apr 21, 2011

Filed:

Oct 21, 2009

Appl. No.:

12/603524

Inventors:

Mark Angel - Menlo Park CA, US
Rob Arsenault - Menlo Park CA, US
Max Copperman - Menlo Park CA, US
Charlie Isaacs - Menlo Park CA, US
Samir Mahendra - Menlo Park CA, US
Vikas Nehru - Menlo Park CA, US
Dilpreet Singh - Menlo Park CA, US

Assignee:

KANA SOFTWARE, INC. - Menlo Park CA

International Classification:

G06Q 10/00
G06F 3/048
G06F 17/30

US Classification:

705348, 715771, 707802, 707E17044

Abstract:

Embodiments of the present invention provide a method, system and computer program product for user interface workflow composition. In an embodiment of the invention, a user interface workflow composition method can include loading a set of references to both human steps of a workflow and also automated steps of a workflow. Each of the human steps of the workflow references a corresponding user interface. Further, each of the human steps and automated steps of the workflow individually include contextual data. Individual graphical elements each representative of a selected one of the human steps and automated steps is placed into a canvas and transitions can be defined between different ones of the human steps and automated steps represented by corresponding ones of the graphical elements in the canvas resulting in the specification of a user interface workflow. Consequently, computer readable instructions can be generated for the user interface workflow.

US Patent:

20110184870, Jul 28, 2011

Filed:

Apr 5, 2011

Appl. No.:

13/080632

Inventors:

Mark Angel - Sunnyvale CA, US
Rob Arsenault - Bedford NH, US
Kannan Chellappa - Sunnyvale CA, US
Max Copperman - Sunnyvale CA, US
Kendall Herrick - Bedford NH, US
Randall McRee - Sunnyvale CA, US
Hector Torres - Bedford NH, US

Assignee:

KANA SOFTWARE, INC. - Sunnyvale CA

International Classification:

G06Q 10/00
G06F 3/048
G06F 17/30

US Classification:

705301, 715771, 707741, 707758, 707E17049, 707E17014

Abstract:

A method for user interface workflow composition includes defining a form of different fields, at least one of the fields in the form referencing a business object providing access to data in an external data source that is different than at least one other data source for a correspondingly different one of the fields. A set of references to both human steps and automated steps of a workflow is loaded such, each human step referencing a corresponding user interface and each human step and automated step individually including contextual data. A human step is generated for the defined form and loading into the module. Graphical elements, each representative of a selected human or automated step, are visually placed into a canvas along with an individual graphical element representative of the defined form. Transitions are defined between the human and automated steps represented by corresponding graphical elements setting forth a user interface workflow. Finally, computer readable instructions are generated for the user interface workflow.